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0505 _ CX_ TESTIMONIALS

Customer Experience Strategy Successes Shared Live with You Online, for Free

Keeping up-to-date with the latest innovations is difficult, isn't it?

Your time is limited, valuable resources are scarce and it can just feel overwhelming, right?

We understand, and that's why we are bringing you our second installment of Customer360 Africa, Online.

Taking place for just 1.5 hours per day for 3 days, Customer360 Africa Online brings content you cannot find anywhere else, directly to your home, commute or office, on desktop, mobile or tablet, delivered by the region's leading lights in customer experience experts.

Sharing their successes, failures and lessons learned in a bite size and interactive format, this is your chance to get up-to-speed with the latest and greatest CX innovations.

Simply sign-up, logon and learn.

Are you ready to accelerate your CX journey?

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100%
Online

 

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9+ 
Expert Speakers

 

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3
Days

free

$0
Cost To Attend

speakers

Meet Our CX Experts

Simphiwe Canva-1 Alichia Canva Antonie Canva CX2
Nomty Canva Pieter van Eyssen Canva

Shouneez canva

Kriszti Canva Copy of IAM europe speaker (1) Copy of IAM europe speaker
Lerato Rhikotso Canva Douglas canva  

agenda

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Agenda

Customer360 Africa, Online 2020 will welcome an inspiring speaker line-up with a comprehensive agenda covering the biggest strategic concerns for leaders in the CX space.

Discover how Customer Experience Professionals are driving change and shaping their organisations to become customer centric, onmi-channel enterprises that outperforms their competitors.

14:30 - 15:00 (CMT)

Lead Partner - Informatica

Business 360 to Drive CX 

In a world punctuated by digital transformation, data is your market differentiator. Your organisation requires an end-to-end approach to data strategy that accelerates business value and drives a competitive advantage. With the power of AI-driven data management, you can uncover customer insights, gain a 360-degree view of your data, and ensure data governance and privacy.

Speaker

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Yasser Salah, Business 360 Lead for MEA, Informatica


15:00-15:30 (CMT)

Opening Keynote Data Driven and Customer Centric – The Ultimate Goal

  • Its AND not OR
  • How do we achieve this somewhat elusive ultimate goal
  • Unpacking the size of the opportunity at stake.
  • What are the implications of COVID on this ultimate Goal

Speaker:

Simphiwe Phakathi,Head: Relationship Banking: PBB Africa Regions, Standard Bank Group


15:30-16:00 (CMT)

Panel Discussion: How Potentially Permanent Shifts in Consumer Behavior impacts an organisation’s philosophy and approach to Client Experience Management

The COVID-19 Pandemic have impacted societies and economies on a global scale. It is hard to believe that the pandemic only made is presence known, internationally, around March 2020. Its spread around the world has been relentless with no end in sight. The initial attempt to slow the virus down through lockdowns may have worked, but ultimately, the devastating impact that these lockdowns had on economies forced most countries to open up again. It’s come as little surprise then that the easing of these restrictions breathed new life into the virus. It’s now spreading more rapidly than it did in early March, reigniting fears that COVID-19 will overwhelm health care systems and cause further destruction to the world economy. Smaller economies are especially vulnerable as they have very little, or no, capacity to manage and mitigate the socio-economic impact of the pandemic

The psychological and material impact of the virus on society is still unfolding and not truly understood, yet. What is known, however, is that the current pandemic is one of historical consequence that can legitimately be compared to other history shaping events such as World War II, the fall of the Berlin wall, 911 and the financial crisis of 2008. Each of these events had an impact of global reach, directly shaping the character of societies and the individuals that inhabit them.

The question that now arises is how this period will shape individual consumer behavior, and whether these changes are permanent in nature. And secondly, how are companies adapting and responding to this new reality.

Speaker:

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Antonie Fourie, Senior Manager: Client Experience, Product and Research, SA Home Loans

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 14:20 - 14:45 (CMT)

 

 

 

 

 

 

 

 

14:45 - 15:00 (CMT)

 

 

 

 

 

 

 

 

 

15:00-15:30 (CMT)

 

 

 

 

 

 

 

 

 

 

 

15:30 - 16:00 (CMT)

Sponsored by Genesys Lead Partner

Sell Faster and More to your Digital Customer

The industry average conversion rate from qualified leads to sales is around 2%. This conversion rate is so low because businesses are drowning in data and are unable to utilise the human touch in a smart way. Engagements are too late and disconnected from the journey.  Sales teams can’t have meaningful interactions as the right data is too hard to find. In this demo you will learn how Artificial Intelligence can help by predicting outcomes and triggering engagements with the right sales resource in real time, at the right time, with the right prospect.

Speaker:

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Pieter van Eyssen, Principal Solution Consultant, Genesys


Accelerate with Genesys Cloud - It's the last CX cloud you'll ever need.

An investment in an on-premises solution makes it tough to adapt to change, but standing still isn’t an option. That’s why we want to move you to Genesys Cloud, where you’ll achieve better outcomes and always live on the edge of innovation. >Join this webinar to understand how we will smooth your move to the cloud with experience and a personalized plan.

Speaker:

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Alichia Griffith, Manager Solution Consulting,Genesys South and Eastern Africa


Fireside Chat: Battles That CX Practitioners Face In Business

Speakers:

Pieter van Eyssen, Principal Solution Consultant, Genesys

Lester Golding, General Manager Customer Experience Operations, MTN SA

Prof M Roberts-Lombard, Full Professor and Head of Masters and Doctoral studies, Department of Marketing Management, School of Consumer Intelligence and Information Systems, University of Johannesburg

Eldon Phukuile, Chairperson,Customer Experience South Africa

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Case Study NetFlorist’s pivot amidst the global Covid-19 pandemic

  • NetFlorist as a consumer-centric company, putting the customer experience at the core of all decisions and practises.
  • The strategic business pivot NetFlorist took as a result of the global Covid-19 pandemic.
  • The consequential adjustments to the customer experience following the pivot.

  • How the pivot will be integrated with the existing business post Lockdown.

Speaker

Kriszti BottyanMarketing Coordinator, Netflorist

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14:30 - 15:00 (CMT)

Reserved for Lead Partner

Speaker To be Advised


15:00 - 15; 30

(CMT)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15:30 - 16:00 (CMT)

 

 

Case Study: Ster Kinekor

The importance of Voice of Employee in Delivering Exceptional Customer Experience

  • Share business information with employees
  • To build an employee voice it must be informed. You will only gain meaningful input and ideas from your employees if you share information on how to improve your business. How you do this will depend on your business, you could provide regular performance updates through the channels you have available – for example – notice boards, posters, email or TV screens, hold regular face to face business updates where employees can ask questions and you can share information
  • Consider alternative channels for employees who work remotely or cannot make the meeting.
  • Encourage feedback and ideas from employees
  • Use technology to improve employee voice – close the feedback loop
  • Align employee voice and customer voice

Shouneez Baghas, General Manager Customer Experience, Ster Kinekor

Speaker:

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Shouneez Baghas, General Manager Customer Experience, Ster Kinekor


Case Study: SA Taxi Be The reason - Customer Experience Is The New Brand: Customer Service isn’t a department, it’s everyone’s job. The back to basics approach

  • Turning our brand Inside Out: This was about aligning our internal culture with the way we want to be perceived so we fulfill our brand promise naturally. And when customers have faith in our brand, it creates trust.
  • Scaling & improving our implementation, customer on boarding, and technical support, to improve our internal efficiencies.
  • Aligning the customer service strategy to the business strategy by championing impact forums where the entire business understands their impact on the customer
  • Designed the ideal customer experience throughout the entire lifecycle (for each segment and service level) and continuously improve the experience for existing customers
  • Mapped out the existing customer experience and all of their interactions/touch-points
  • Got the entire company thinking about ‘customer experience’ so that all internal decisions are made with the customer in mind through – Being the Reason

Speaker

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Nomty Malevu, Head of Customer Service, SA Taxi

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How it works

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Agenda format
From Tuesday, 25 August - Thursday, 27 August, we will broadcast three 30-minute webinar sessions directly to your desk. Across the week, you will benefit from insightful sessions, delivered by outstanding data leaders, covering the most pertinent strategic issues. This allows you to fit the agenda around your busy schedule. 

Download the Agenda

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Ask Your Questions

Our webinars are not just presentations. Get involved and submit your questions in the live Q&A during the sessions.

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Technology

Our online events use the latest browser-based technology, so you won’t need to download anything to join, you just need access to the internet!

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On-Demand

We recommend you join as many sessions live as you can but, we know it's not always as easy as that. That's why this incredible digital content will be available on-demand too.

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Customer360 Africa Online Partners

true true true true true true

Lead Partners

Lead Partner

Lead Sponsors

Lead Sponsor

Platinum Sponsors

Gold Sponsors

Gold Partners

Silver Sponsors

Bronze Sponsors

Bronze Sponsor

Sponsors

Analytics for Insurance Sponsors

Audience Insight Partners

Associate Partners

Associate Partner

Focus Day Partner

Event Partner

Executive Partners

Executive Partner

Stream Partners

Discussion Group Partners

Recruitment Partners

VIP Breakfast Sponsor

VIP Lunch Partners

VIP Lunch Sponsor

VIP Dinner Partners

Cocktail Partner

Academic Sponsor

Exclusive Recruitment Partner

Audience Insights Partner

Refreshment Partners

Advisory Partner

Cafe Partner

Exclusive Juice Bar Sponsor

Premium Exhibitors

Networking Drinks Host

Exhibitors

Networking Partners

Supporting Partners

Past Sponsors

Meetup Partner

Main Event Champion

Panelist Partner

Panellist Partner

Presentation Partner

Event Branding Partner

2019 Corinium Event Sponsors

CDAOI Government 2019: Platinum Sponsors

CDAOI Government 2019: Silver Sponsors

CDAOI Government 2019: Lead Sponsors

CDAO APEX - Executive Sponsor

CDAO APEX - Partner Sponsor

CDAO APEX - Associate Sponsor

CDAO APEX - Sponsor

Main Conference - Lead Sponsor

Main Conference - Platinum Sponsor

Main Conference - Gold Sponsors

Main Conference - Gold Sponsor

Main Conference - Silver Sponsor

Main Conference - Bronze Sponsor

Main Conference - Cocktail Reception Sponsor

Main Conference - Dinner Sponsor

Main Conference - Lunch Sponsor

Main Conference - Coffee Cart Sponsor

Main Conference - Private Breakfast Roundtable Sponsor

Main Conference - Dinner Roundtable Sponsor

Main Conference - Charging Station Sponsor

Start-Up Sponsors

Main Conference - Exhibitors

Financial Services Focus Day - Lead Sponsor

Financial Services Focus Day - Platinum Sponsor

Financial Services Focus Day - Gold Sponsor

Financial Services Focus Day - Silver Sponsor

Financial Services Focus Day - Bronze Sponsor

Financial Services Focus Day - Cocktail Reception Sponsor

Financial Services Focus Day - Dinner Sponsor

Financial Services Focus Day - Lunch Sponsor

Financial Services Focus Day - Coffee Cart Sponsor

Financial Services Focus Day - Private Breakfast Roundtable Sponsor

Financial Services Focus Day - Dinner Roundtable Sponsor

Financial Services Focus Day - Charging Station Sponsor

Financial Services Focus Day - Exhibitors

Insurance Focus Day - Lead Sponsor

Insurance Focus Day - Platinum Sponsor

Insurance Focus Day - Gold Sponsor

Insurance Focus Day - Silver Sponsor

Insurance Focus Day - Bronze Sponsor

Insurance Focus Day - Cocktail Reception Sponsor

Insurance Focus Day - Dinner Sponsor

Insurance Focus Day - Lunch Sponsor

Insurance Focus Day - Coffee Cart Sponsor

Insurance Focus Day - Private Breakfast Roundtable Sponsor

Insurance Focus Day - Dinner Roundtable Sponsor

Insurance Focus Day - Charging Station Sponsor

Insurance Focus Day - Exhibitors

Retail & CPG Focus Day - Lead Sponsor

Retail & CPG Focus Day - Platinum Sponsor

Retail & CPG Focus Day - Gold Sponsor

Retail & CPG Focus Day - Silver Sponsor

Retail & CPG Focus Day - Bronze Sponsor

Retail & CPG Focus Day - Cocktail Reception Sponsor

Retail & CPG Focus Day - Dinner Sponsor

Retail & CPG Focus Day - Lunch Sponsor

Retail & CPG Focus Day - Coffee Cart Sponsor

Retail & CPG Focus Day - Private Breakfast Roundtable Sponsor

Retail & CPG Focus Day - Dinner Roundtable Sponsor

Retail & CPG Focus Day - Charging Station Sponsor

Retail & CPG Focus Day - Exhibitors

Focus Day - Exhibitors

University Partners

Lanyard Sponsor

Industry Partner

Media Partners

CLO APEX Seattle - Executive

CLO APEX Seattle - Partner

CLO APEX Seattle - Associate

CLO APEX Seattle - Sponsor

Day 3 Sponsors

Day 2 Sponsors

Day 1 Sponsors

Sponsorship Opportunities

Are you looking to demonstrate thought leadership to the cx community, raise awareness of your solution, educate the marketplace, identify & engage qualified leads, achieve measurable results with real ROI, and tell your story to stand out in a crowded market?

If so, sponsoring Customer360 Africa Online could offer you the perfect way to achieve your goals!

Our live, online event will attract genuine data leaders and you could address them, sharing a case study to demonstrate the value of partnering with you. We have a strictly limited number of opportunities for sponsors to achieve their goals by participating in the event, so enquire today to avoid missing out.

For more information regarding sponsorship opportunities, please contact Eddy Mlambo: eddy.mlambo@coriniumgroup.com

Still thinking about it?

1. Learn from the most successful CX leaders in Africa, and explore the strategic issues that matter to you. We have years of experience in creating CX events which deliver true insights.

2. Enjoy the convenience of an online event. There’s no need to spend time & money on travelno time out of the office, and you can fit the event around your schedule, or catch up on-demand.

3. All for free! There’s no fee to register, and no travel costs. All you need is access to the internet, from anywhere in the world, on any device! 

Confirm your seat, by completing the form opposite

Still thinking about it?

1. Learn from the most successful CX leaders in Africa, and explore the strategic issues that matter to you. We have years of experience in creating CX events which deliver true insights.

2. Enjoy the convenience of an online event. There’s no need to spend time & money on travelno time out of the office, and you can fit the event around your schedule, or catch up on-demand.

3. All for free! There’s no fee to register, and no travel costs. All you need is access to the internet, from anywhere in the world, on any device! 

Confirm your seat, by completing the form opposite

FAQs

 

Across 3 days we broadcast three 30-minute webinar sessions directly to your desk. Throughout the week you will benefit from our insightful sessions, delivered by outstanding CX leaders, covering your most pertinent challenges.

 

 

Customer360 Africa Online uses the latest browser based technology meaning you won't need to download any software to join the event. Simply ensure you have a wifi connection and a web browser such as Chrome, Safari, Edge or Internet Explorer.

 

 

Yes

 

 

Yes all sessions will be made available on-demand after the event

 

Terms & Conditions

The following Terms and Conditions (“Terms”) apply to you or your proxy in relation to your registration for this Corinium Global Intelligence (“Corinium”) offer. The definition of “registration” for purposes of these Terms will include all anyone who completes the above form. By entering your contact details, you agree to these Terms.

Disclosure of your information

You agree that we have the right to share such portions of your personal information as may be appropriate with selected third parties including:

- Business partners
- Suppliers
- Sub-contractors for the performance of any contract we enter into with either them or you.
- Professional organizations involved in the provision of services for the event contracted for, such as, for example Webinar.net.
- Sponsors - we may share your information with event sponsors who may contact you in relation to special offers, products and services related to your role within your company. You may also opt-out at any time by emailing inquiries@coriniumintel.com

Data protection

The personal information shown and/or provided by you will be held in a database. It may be used to keep you up to date with developments in your industry. Sometimes your details may be obtained or made available to third parties for marketing purposes. If you do not with your details to be used for this purpose, please email us at inquiries@coriniumintel.com