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0593 C360 Feb 2021 clear background

Join us wherever you are in the world. At home, in the office, on desktop, mobile or tablet for just 1.5 hours a day.

Insights you won't find anywhere else, brought directly to you.

Claim Your Free Place Here

0505 _ CX_ TESTIMONIALS

Customer Experience Strategy Successes Shared Live with You Online, for Free

Keeping up-to-date with the latest innovations is difficult, isn't it?

Your time is limited, valuable resources are scarce and it can just feel overwhelming, right?

We understand, and that's why we are bringing you our second installment of Customer360 Africa, Online.

Taking place for just 1.5 hours per day for 3 days, Customer360 Africa Online brings content you cannot find anywhere else, directly to your home, commute or office, on desktop, mobile or tablet, delivered by the region's leading lights in customer experience experts.

Sharing their successes, failures and lessons learned in a bite size and interactive format, this is your chance to get up-to-speed with the latest and greatest CX innovations.

Simply sign-up, logon and learn.

Are you ready to accelerate your CX journey?

Claim Your Free Place Here

 

laptop

100%
Online

 

microphone

9+ 
Expert Speakers

 

calendar-513

3
Days

free

$0
Cost To Attend

speakers

Meet Our CX Experts

Portia Canva

 

Heidi Canva

 

Marno Canva

 

Renier Canva

 

Sameer Canva

 

Sejeanne Canva

 


agenda

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Agenda

Customer360 Africa, Online 2021 will welcome an inspiring speaker line-up with a comprehensive agenda covering the biggest strategic concerns for leaders in the CX space.

Discover how Customer Experience Professionals are driving change and shaping their organisations to become customer centric, onmi-channel enterprises that outperforms their competitors.

14:30 - 15:00 

Sponsored by Lead Partner

Speaker

To be advised


15:00-15:30 

Opening Keynote Some Lessons on the Journey from Naïve to Natural

Speaker:

Heidi Small canva

Heidi Brauer, Brand Mama/CMO, Hollard Insurance


15:30-16:00 

Case Study: Momentum Investments: Our journey through Covid-19

  • Panic stations!
    • Clients/Advisers (VoC and NPS feedback)
    • Employees (Engagement)
  • War generals and peace generals
    • Leaders vs managers
    • Constant and consistent communication
  • Never waste a good crisis
    • Best month ever (sales)
    • Seasonal issues (tax)

Speaker:

Renier Small Canva

Renier Jansen van Vuuren, Head: Client Journey, Momentum Digital

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14:30 - 15:00 

Reserved for Lead Partner

Speaker To be Advised


15:00 - 15; 30

 

 

 

 

 

 

 

 

 

 

 

 

15:30 - 16:00 

 

 

Keynote Speaker Topic to be Advised

Speaker:

Marno canva small

Marno Boshoff, Culture Evangelist, King Price Insurance


Keynote Presentation Topic to be advised

Speaker

Sejeanne Small canva

Sjeanne Cawdry, Head of Client Experience, Rand Merchant Bank

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14:30 - 15:00

Reserved for Lead Partner

Speaker To be Advised


15:00 - 15; 30

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15:30 - 16:00 

 

 

Keynote Presentation Topic to be advised

Speaker:

Sameer small canva

Sameer Jooma Executive Head: New Business Ventures, Corporate and Investment Banking, , Standard Bank


What is GDPR & POPIA’s Impact on Delivering Exceptional Customer Experience?

  • Examining how General Data Protection Regulation (GDPR) is designed to increase safeguards around consumer data
  • How can you ensure compliance with the majority the queries raised by GDPR bring channelled through the Customer service teams
  • Putting data protection first and achieving GDPR compliance when it comes to customer experience

Speaker

Porta Canva circle (18)

Portia Lindi Simelane, Group Manager; IT Governance & resilience, Liberty Group SA

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How it works

1-44

Agenda format
From Tuesday, 23 February - Thursday, 25 February, we will broadcast three 30-minute webinar sessions directly to your desk. Across the week, you will benefit from insightful sessions, delivered by outstanding data leaders, covering the most pertinent strategic issues. This allows you to fit the agenda around your busy schedule. 

 

Digital Team square

Ask Your Questions

Our webinars are not just presentations. Get involved and submit your questions in the live Q&A during the sessions.

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Technology

Our online events use the latest browser-based technology, so you won’t need to download anything to join, you just need access to the internet!

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On-Demand

We recommend you join as many sessions live as you can but, we know it's not always as easy as that. That's why this incredible digital content will be available on-demand too.

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Lead Partners

Lead Partner

Lead Sponsors

Lead Sponsor

Platinum Sponsors

Platinum Partners

Gold Sponsors

Gold Partners

Silver Sponsors

Bronze Sponsors

Bronze Sponsor

Sponsors

Analytics for Insurance Sponsors

Audience Insight Partners

Associate Partners

Associate Partner

Focus Day Partner

Event Partner

Executive Partners

Executive Partner

Stream Partners

Discussion Group Partners

Recruitment Partners

VIP Breakfast Sponsor

VIP Lunch Partners

VIP Lunch Sponsor

VIP Dinner Partners

Cocktail Partner

Academic Sponsor

Exclusive Recruitment Partner

Audience Insights Partner

Refreshment Partners

Advisory Partner

Cafe Partner

Exclusive Juice Bar Sponsor

Premium Exhibitors

Networking Drinks Host

Exhibitors

Networking Partners

Supporting Partners

Past Sponsors

Meetup Partner

Main Event Champion

Panelist Partner

Panellist Partner

Presentation Partner

Event Branding Partner

2019 Corinium Event Sponsors

CDAOI Government 2019: Platinum Sponsors

CDAOI Government 2019: Silver Sponsors

CDAOI Government 2019: Lead Sponsors

CDAO APEX - Executive Sponsor

CDAO APEX - Partner Sponsor

CDAO APEX - Associate Sponsor

CDAO APEX - Sponsor

Main Conference - Lead Sponsor

Main Conference - Platinum Sponsor

Main Conference - Gold Sponsors

Main Conference - Gold Sponsor

Main Conference - Silver Sponsor

Main Conference - Bronze Sponsor

Main Conference - Cocktail Reception Sponsor

Main Conference - Dinner Sponsor

Main Conference - Lunch Sponsor

Main Conference - Coffee Cart Sponsor

Main Conference - Private Breakfast Roundtable Sponsor

Main Conference - Dinner Roundtable Sponsor

Main Conference - Charging Station Sponsor

Start-Up Sponsors

Main Conference - Exhibitors

Financial Services Focus Day - Lead Sponsor

Financial Services Focus Day - Platinum Sponsor

Financial Services Focus Day - Gold Sponsor

Financial Services Focus Day - Silver Sponsor

Financial Services Focus Day - Bronze Sponsor

Financial Services Focus Day - Cocktail Reception Sponsor

Financial Services Focus Day - Dinner Sponsor

Financial Services Focus Day - Lunch Sponsor

Financial Services Focus Day - Coffee Cart Sponsor

Financial Services Focus Day - Private Breakfast Roundtable Sponsor

Financial Services Focus Day - Dinner Roundtable Sponsor

Financial Services Focus Day - Charging Station Sponsor

Financial Services Focus Day - Exhibitors

Insurance Focus Day - Lead Sponsor

Insurance Focus Day - Platinum Sponsor

Insurance Focus Day - Gold Sponsor

Insurance Focus Day - Silver Sponsor

Insurance Focus Day - Bronze Sponsor

Insurance Focus Day - Cocktail Reception Sponsor

Insurance Focus Day - Dinner Sponsor

Insurance Focus Day - Lunch Sponsor

Insurance Focus Day - Coffee Cart Sponsor

Insurance Focus Day - Private Breakfast Roundtable Sponsor

Insurance Focus Day - Dinner Roundtable Sponsor

Insurance Focus Day - Charging Station Sponsor

Insurance Focus Day - Exhibitors

Retail & CPG Focus Day - Lead Sponsor

Retail & CPG Focus Day - Platinum Sponsor

Retail & CPG Focus Day - Gold Sponsor

Retail & CPG Focus Day - Silver Sponsor

Retail & CPG Focus Day - Bronze Sponsor

Retail & CPG Focus Day - Cocktail Reception Sponsor

Retail & CPG Focus Day - Dinner Sponsor

Retail & CPG Focus Day - Lunch Sponsor

Retail & CPG Focus Day - Coffee Cart Sponsor

Retail & CPG Focus Day - Private Breakfast Roundtable Sponsor

Retail & CPG Focus Day - Dinner Roundtable Sponsor

Retail & CPG Focus Day - Charging Station Sponsor

Retail & CPG Focus Day - Exhibitors

Focus Day - Exhibitors

University Partners

Lanyard Sponsor

Industry Partner

Media Partners

CLO APEX Seattle - Executive

CLO APEX Seattle - Partner

CLO APEX Seattle - Associate

CLO APEX Seattle - Sponsor

Sponsorship Opportunities

Are you looking to demonstrate thought leadership to the cx community, raise awareness of your solution, educate the marketplace, identify & engage qualified leads, achieve measurable results with real ROI, and tell your story to stand out in a crowded market?

If so, sponsoring Customer360 Africa Online could offer you the perfect way to achieve your goals!

Our live, online event will attract genuine data leaders and you could address them, sharing a case study to demonstrate the value of partnering with you. We have a strictly limited number of opportunities for sponsors to achieve their goals by participating in the event, so enquire today to avoid missing out.

For more information regarding sponsorship opportunities, please contact Eddy Mlambo: eddy.mlambo@coriniumgroup.com

 

Register Your Free Seat

3 Reasons why you should attend Customer360 Africa Online

1. Learn from the most successful CX leaders in Africa, and explore the strategic issues that matter to you. We have years of experience in creating CX events which deliver true insights.

2. Enjoy the convenience of an online event. There’s no need to spend time & money on travelno time out of the office, and you can fit the event around your schedule, or catch up on-demand.

3. All for free! There’s no fee to register, and no travel costs. All you need is access to the internet, from anywhere in the world, on any device! 

Confirm your seat today.

FAQs

 

Across 3 days we broadcast three 30-minute webinar sessions directly to your desk. Throughout the week you will benefit from our insightful sessions, delivered by outstanding CX leaders, covering your most pertinent challenges.

 

 

Customer360 Africa Online uses the latest browser based technology meaning you won't need to download any software to join the event. Simply ensure you have a wifi connection and a web browser such as Chrome, Safari, Edge or Internet Explorer.

 

 

Yes

 

 

Yes all sessions will be made available on-demand after the event

 

Terms & Conditions

The following Terms and Conditions (“Terms”) apply to you or your proxy in relation to your registration for this Corinium Global Intelligence (“Corinium”) offer. The definition of “registration” for purposes of these Terms will include all anyone who completes the above form. By entering your contact details, you agree to these Terms.

Disclosure of your information

You agree that we have the right to share such portions of your personal information as may be appropriate with selected third parties including:

- Business partners
- Suppliers
- Sub-contractors for the performance of any contract we enter into with either them or you.
- Professional organizations involved in the provision of services for the event contracted for, such as, for example Webinar.net.
- Sponsors - we may share your information with event sponsors who may contact you in relation to special offers, products and services related to your role within your company. You may also opt-out at any time by emailing inquiries@coriniumintel.com

Data protection

The personal information shown and/or provided by you will be held in a database. It may be used to keep you up to date with developments in your industry. Sometimes your details may be obtained or made available to third parties for marketing purposes. If you do not with your details to be used for this purpose, please email us at inquiries@coriniumintel.com